At Fawad Frames, we strive to provide excellent service and quality products. We understand that sometimes you may need to cancel an order. Please review our cancellation policy below.
1. Order Cancellation
- Time Frame: You may cancel your order within [8] hours of placing it without any penalty or charge. To cancel your order, please contact us at [Fawadframes26@gmail.com] or [+923015100028] as soon as possible.
- Processing: If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original method of payment.
- Exceptions: Custom or personalized items cannot be canceled once the production process has started. This includes frames that have been specifically made or customized
according to your specifications.
2. How to Cancel an Order
- Email Us: Send an email to [Fawadframes26@gmail.com] with your order number and a request for cancellation. Please include your reason for cancellation.
- Call Us: Contact our customer service at [+923015100028] with your order number and request to cancel your order.
3. Refunds for Canceled Orders
- Unprocessed Orders: If you cancel your order before it has been processed, you will receive a full refund to your original method of payment.
- Processed Orders: If your order has already been processed or shipped, we will not be able to cancel it. In such cases, you can refer to our Return and Refund Policy to initiate a
return once you receive the order.
4. Changes to Orders
- Modifications: If you need to make changes to your order (e.g., change the shipping address, modify the order details), please contact us within [8] hours of placing the order. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
5. Contact Us
If you have any questions about our Cancellation Policy, please contact us:
- Email: [fawadframes26@gmail.com]
- Phone: [+923015100028]
By placing an order with Fawad Frames, you signify your acceptance of this Cancellation Policy. If you do not agree with this policy, please do not place an order. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.